Terms and Conditions

Terms & Conditions

These terms and conditions apply to the supply of all goods sold by IWL Limited t/a SupplyMe to the customer, unless otherwise agreed in writing by the company.

Prices, Specifications and Policies

All prices shown on the website exclude Goods and Services Tax (GST) unless the inclusive toggle is clicked top right of each web page. GST is added and shown in the shopping cart and at checkout. SupplyMe reserves the right to update prices, specifications and policies at any time without notice. We put a lot of time in to ensure the prices and specifications of our product are as accurate and as up to date as possible. However, given the nature of the goods we supply, the availability, price or specifications of goods can change rapidly. We therefore accept no liability should any of the goods be unavailable or if prices or specifications differ from those presented on this web site.

Freight and Delivery

Delivery is free for all general orders over $50 + GST. Freight may be charged for bulky items, hazardous goods, some furniture products and some custom made orders. We charge freight at cost and will always ask for approval before billing. 

Overseas orders are charged freight based on actual cost.

SupplyMe prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.

SupplyMe endeavours to provide 1 -3 day delivery on all orders placed by 3pm Monday to Friday (excluding public holidays). Rural and provincial deliveries may take a day or 2 longer. Delivery times may vary in the event of a pandemic outbreak and or nature disasters that can effect courier systems and business operations. Your patience around these circumstances is appreciated as they are mostly outside our control.

SupplyMe offers full track and trace services on all of its shipments on request.

Any claims for shortages, damages or any discrepancies must be advised by email to sales@supplyme.co.nz with 7 days of the invoice date.

Return and Credit Policy

SupplyMe will accept the return of goods for credit for any product that is returned unopened and in original resaleable condition within 14 days - except for food and beverage products, special order or custom made products, first aid, assembled furniture that was shipped flat packed and disposable PPE. These exempt items may not be returned.

Please note that returns will only be accepted if accompanied by a valid SupplyMe RA number. To obtain a RA number please contact customer services on 09 523 4657 or email support@supplyme.co.nz.

All returns must be in resaleable condition and unopened with no writing, labels or damage to the outer packaging.

A restocking fee may apply for goods being returned.

Delivery charges will not be refunded and in some instances you may be charged for collection.  

Risk and Ownership of the Goods

Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.

Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to SupplyMe the goods shall remain the sole and absolute property of SupplyMe as legal and equitable owner.

You agree that you will upon demand pay all of SupplyMe expenses and legal costs in the collection of all overdue monies. SupplyMe reserves the right to charge 2% interest per month on any overdue monies.

The risk of goods being returned for credit shall remain with the customer until received by SupplyMe.